FAQ (EN+日本語付)

日本語は下へください ↓

What is this store’s return and exchange policy?
Since I am a private individual, there is no return policy. However, you may always inquire about canceling recent orders I might not have shipped yet.
(Please note that I cannot cancel orders that have already been sent out.)

Do you accept orders placed outside of the US?
Sure I do! In fact, I don’t live in the US myself.

How long will it take to receive my order?
Once shipped, domestic orders (Germany) take anywhere from 2 to 5 business days to arrive! International delivery times vary between 1 – 4 weeks, depending on your local postal service.

(Digital Downloads) Where are my files?
Upon payment completion you will be directed to a confirmation page containing a download link with your file(s). Please do not close the page immediately.
Alternatively, if you’ve registered an account on my shop, you should be able to find your past purchases under the “My purchases” tab. I recommend registering an account if you plan on making future purchases! (Thank you in this case!!)

(Digital Downloads) I checked the “My Purchases” tab, but I don’t see any purchases, even after waiting.
If nothing works and your files seem to be hopelessly lost to Mordor, please shoot a mail to tasukete”at”mrmkz.de. Please make sure to include your full customer name, PayPal e-mail and the names of your purchased goods in the mail. I will check back with my receipts and manually send you the files!